We are there before, during and after!
We have studied various types of assistance services for you to allow you to have the situation under control in the event of problems with your systems.
Don’t underestimate the risk of an unexpected machine downtime and always be ready to deal with any eventuality.
Our assistance department offers 4 types of service:
The goal is to prevent and resolve all possible problems that could occur on the machine over time with a “kasco” type package.
REMOTE ASSISTANCE PACK
ACRAM systems are able to communicate in total security with our dedicated servers so as to guarantee all the remote assistance services available.
PLANNED INTERVENTIONS EON REQUEST
This service takes the form of a specific intervention, aimed at scheduled maintenance, consultancy and the resolution of ongoing problems.
SPARE PARTS KIT
ACRAM can supply spare parts kits on various levels, from essential to tailor-made.
The spare parts kits are of three levels to satisfy the requests of every type of machine and customer need.